Patient Transporter 1, Full Time

University of Miami•Miami, FL

10d

About The Position

The Patient Transporter 1 safely, promptly, and accurately transports patients, visitors, and related items while providing a positive, respectful patient experience. The position reports to the Office of Patient Experience and is expected to be friendly, empathic, knowledgeable, well-spoken, bilingual, and consumer-oriented. The job description also describes Patient Transporter 2 duties, including harmonizing the transportation experience, coordinating with UHealth Tower staff to reduce delays, and potentially training Patient Transporter 1 incumbents; these are not stated as duties of the Patient Transporter 1 role. The position includes transporting patients between departments and ancillary areas, supporting admissions and discharges, following patient-identification and privacy practices, monitoring relevant equipment during transport, and communicating concerns to nursing staff. It also involves maintaining and disinfecting transport equipment, following infection-prevention and emergency procedures, and adhering to University and unit policies. Duties may vary by department, and additional consistent duties may be assigned.

Requirements

High school diploma or equivalent.
BLS Certification from the American Heart Association (AHA).
Minimum 1 year of relevant experience.
Ability to learn procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to collaborate with others and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.
Bilingual ability is identified as an expectation in the position description.

Responsibilities

Transport patients and/or visitors between departments, units, and ancillary areas, including admissions and discharge, and remain attentive until their transportation arrives.
Transfer bodies to the morgue following appropriate protocols.
Meet hospital productivity measures and benchmarks.
Assist at the main lobby by greeting patients and assisting with transport between assignments.
Confirm patient identity before transport by checking the patient's name and date of birth against the armband, while protecting confidentiality and privacy.
Use proper body mechanics and lifting techniques when transferring or lifting patients.
Obtain and transport paperwork or charts with patients.
Monitor oxygen and intravenous apparatus during transport and report problems or changes in a patient's condition to nursing staff.
Report defective equipment to the appropriate manager for repair.
Keep hallways clear by storing equipment in designated areas, and use caution to prevent damage to hospital property when moving stretchers, wheelchairs, and equipment.
Participate in emergency-management drills, in-service training, evacuation procedures, and internal and external disaster plans.
Follow precautionary procedures and use personal protective equipment as indicated on precaution cards.
Use proper hand-washing and personal-hygiene practices; prepare, disinfect, and cover equipment appropriately.
Communicate effectively and respectfully with patients, visitors, and staff, considering patients' age, gender, culture, and stated preferences while protecting privacy.
Knock, introduce oneself, and ask permission before entering patient rooms; provide a sheet for privacy and a blanket for comfort as appropriate.
Respond promptly to requests, concerns, problems, and questions from physicians, staff, patients, and visitors.
Notify appropriate personnel when a patient or miscellaneous item arrives at or departs from a unit or department, and adhere to wearing a tracker.
Follow University and unit-level policies and procedures and safeguard University assets.