Patient Transporter - Full time/Days

Yale New Haven Health•New Haven, CT

1d•Onsite

About The Position

The Patient Transporter supports patient care providers, physicians, and other staff by escorting patients and visitors throughout the hospital. The role uses a computerized transport system to coordinate timely transport to and from destinations and requires safe, courteous, professional, patient-centered service. Transporters follow procedures for patient identification, unit and technologist notification, infection control, equipment use, and patient transfers. They maintain and inspect transport equipment, keep the work area safe and clean, update transport milestones in the tracking system, and communicate promptly about delays or conflicts. The position also requires respectful communication, adherence to hospital and department policies, participation in meetings and training, and compliance with mandatory education.

Requirements

High school diploma or GED required, with a stated exception for certain YNHH employees employed effective 9/12/2012 following the Hospital of St Raphael acquisition.
Successful completion of hospital orientation.
Excellent communication skills, including strong verbal communication.
Ability to work effectively and respectfully with patients, physicians, coworkers, and other organizational staff.
Courteous and professional demeanor and ability to work effectively in a high-demand, high-volume service department.
Physical ability to transport patients by stretcher throughout the hospital.

Responsibilities

Safely, professionally, courteously, and promptly escort or transport patients and visitors throughout the hospital while following standard procedures.
Obtain the ticket to ride and medical record from unit staff, introduce oneself to the patient, and verify the patient using two identifiers.
Use appropriate infection-control techniques, hand hygiene, standard precautions, body mechanics, lift devices, positioning techniques, and equipment when assisting with patient transfers and transport.
Inspect, clean, maintain, and store transport equipment; remove defective equipment from general use; collect abandoned equipment; return oxygen cylinders to the appropriate area; and maintain a clean, safe work environment.
Use the transport software to record milestones and appropriately identify delays or conflicts, working with care providers to resolve issues and support timely patient throughput.
Communicate professionally with patients, visitors, staff, and Transport management; use established patient greeting and handoff scripts; respect privacy; and remain calm, helpful, and cooperative in difficult situations.
Follow hospital and department policies, including dress code, phone etiquette, attendance, punctuality, and break and lunch schedules.
Remain in the Transport lounge when not assigned a transport and proactively seek assignments through the system.
Attend staff meetings and at least two in-services or seminars per year, and complete required education and training on time.
Perform other duties as requested by the department manager or supervisor and display an ID badge at all times.