Patient Transition Coordinator

Compassus•Pensacola, FL

About The Position

The Patient Transition Coordinator supports seamless care transitions by coordinating referrals to hospice, home health, home infusion, and palliative services. The role works closely with Care Transition Coordinators and Home Health Care Transition Coordinators to help ensure patients receive timely and appropriate services. The Coordinator promotes Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, upholds the Code of Ethical Conduct, and fosters positive working relationships within the organization and with external partners. The Coordinator organizes and tracks patient information and referral documentation, confirms start of care for referred patients, identifies post-acute care needs, collaborates with intake teams, and secures outside agency placement when Compassus/Ascension at Home cannot provide services. The role also manages confidential information, prepares general correspondence and business materials, and uses word-processing, spreadsheet, database, and presentation software. The position requires attention to detail, prioritization, deadline management, customer service, and effective communication. The work involves regular standing and walking, manual dexterity, and the ability to lift and move objects weighing up to 25 pounds. Visual demands include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Adaptations may be made to accommodate team members with disabilities.

Requirements

An equivalent combination of education and experience may be considered.
Ability to perform basic mathematical calculations, including computing rates, ratios, and percentages.
Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from leaders, team members, investors, and external parties.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to articulate and embrace hospice philosophy.

Nice To Haves

Bachelor’s degree in a health-related field.
At least one year of experience in a related health care setting.
One year of experience in home health, hospice, and/or palliative care.
Prior experience with electronic medical records.
Knowledge of home health, hospice, and palliative eligibility requirements.

Responsibilities

Organize, track, and build complete medical records for patient transitions to home health providers, and confirm start of care for each referred patient.
Identify post-acute care needs and collaborate with the Care Transition Coordinator.
Collaborate with Compassus/Ascension at Home intake teams.
Complete transitions of care, including submitting complete referrals and securing outside agency placement when Compassus/Ascension at Home is unable to serve the patient.
Organize and prioritize large volumes of information.
Provide exceptional customer service to patients, families, and referral sources.
Handle confidential and non-routine information.
Create and manage general correspondence, memos, charts, tables, graphs, and business plans.
Use word-processing, spreadsheet, database, and presentation software effectively, including MS Word, Excel, Access, and PowerPoint.
Compose, type, and proofread materials with attention to detail, establish priorities, and meet deadlines.
Perform other duties as assigned.