Home Transition Coordinator

Norco, Inc. • Bellingham, WA

12d • $22 - $26 • Onsite

About The Position

Norco is hiring a Home Transition Coordinator to coordinate patient discharges from healthcare facilities and meet response-time expectations. The role represents Norco to the provider community and extends the company’s customer service, requiring continual prioritization of patients’ and referral sources’ needs. The position may have significant customer service implications.

The coordinator serves as a liaison among Norco Medical, patients and clients, families, caregivers, physicians, and other healthcare agencies and staff. The role includes delivering durable medical equipment to facilities, educating customers about medical products and services, assisting with referrals and order processing, and coordinating information needed to order, deliver, and bill products and services.

Norco’s Employee Owners are expected to support the company’s business, work collaboratively, and conduct themselves punctually, efficiently, ethically, and professionally. The coordinator must follow company policies and safety rules, maintain a clean and safe work area, and demonstrate empathy, patience, and professionalism when serving customers.

Requirements

• High school diploma or equivalent.
• Valid regular driver’s license.
• Excellent people skills and a genuine desire to help others.
• Ability to communicate effectively verbally and in writing.
• Ability to perform basic arithmetic calculations: addition, subtraction, multiplication, and division.
• Ability to work with diverse clientele.
• Ability to accurately enter data into a computer and learn applicable software applications.
• Detail-oriented.
• Ability to adapt to rapidly changing priorities.
• Excellent organizational and prioritization capabilities.
• Ability to work in frequently high-stress situations.

Nice To Haves

• College degree in business or marketing preferred.
• One year of home care experience preferred.
• Sales and marketing experience preferred.
• In-depth knowledge of home medical products, placement, availability, and pricing is beneficial.

Responsibilities

• Communicate with referral sources as an extension of the Sales team and work in harmony with outside sales teams to meet company objectives.
• Act as a liaison among Norco Medical, patients or clients, families, caregivers, physicians, and other healthcare agencies and staff.
• Deliver patients’ durable medical goods to facilities.
• Conduct, participate in, and attend educational meetings and in-services for healthcare workers, patients or clients, families, caregivers, physicians, and community members.
• Assist Medical Customer Service Representatives with referrals that support continuity of care.
• Help Medical Customer Service research and price special-order items.
• Take responsibility for personal actions, professional skills, and attitudes.
• Stay informed about third-party reimbursement, service criteria, equipment offerings, billing, and patient or client paperwork.
• Follow established procedures, policies, and safety rules.
• Greet customers professionally and enthusiastically, demonstrating empathy and patience.
• Maintain knowledge of products, placement, availability, price, and use; assess customer needs; educate customers; and fit and sell medical products and services.
• Keep apprised of industry billing criteria related to customer insurance requirements and understand customer service, equipment setup, and billing processes.
• Process customer orders and enter them accurately into the computer.
• Initiate and complete new-patient referral information files and assist in setting up new accounts when applicable.
• Route patient information to appropriate personnel or departments for ordering, delivery, and billing.
• Follow safe work practices and company safety policies.
• Perform other tasks as assigned or needed and adhere to company policies and procedures.
• Work well with a team; support Norco Medical and inform the manager of patient or referral concerns and problems.
• Answer billing and other customer questions or direct customers to appropriate billing personnel.
• Participate in vendor and Norco in-services.
• Keep the work area clean and safe.

Benefits

• Employee Stock Ownership Plan (ESOP).
• Health, vision, and dental insurance.
• Health Savings Account (HSA).
• Medical and dependent care Flexible Spending Accounts (FSA).
• Life insurance provided at no cost to the employee through United Heritage.
• Supplemental accident, disease, and life insurance through Colonial Life Insurance.
• Employee tuition reimbursement.
• 401(k) with employer matching.
• Employee discount on products sold by Norco.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED