Home Transition Coordinator

Norco • Bellingham, WA

12d • Onsite

About The Position

Norco is seeking a Home Transition Coordinator to meet response times for patient discharges from healthcare facilities, represent Norco to the provider community, and extend the company’s customer service. The role involves continually prioritizing and reprioritizing the needs of patients and referral sources, with decisions that can significantly affect customer service. The coordinator serves as a liaison among Norco Medical, patients and clients, families, caregivers, physicians, healthcare agencies, and other staff. The position also supports continuity of care, coordinates and delivers durable medical equipment, educates customers about medical products and services, and helps process referrals, orders, and related paperwork.

Norco describes its employees as Employee Owners who share in the company’s performance and are expected to be punctual, efficient, ethical, professional, team-oriented, and positive. The coordinator must follow company procedures and safety policies, maintain a clean and safe work area, and communicate patient or referral concerns to management. The listed essential duties may be performed with or without reasonable accommodation.

The position is located at 2034 Moore St, Bellingham, WA 98229. Compensation is $22–$26 per hour, depending on experience.

Requirements

• High school diploma or equivalent.
• Valid regular driver’s license.
• Excellent people skills and a genuine desire to help others.
• Ability to communicate effectively verbally and in writing.
• Ability to perform basic arithmetic calculations: addition, subtraction, multiplication, and division.
• Ability to work with diverse clientele.
• Ability to accurately enter data into a computer and learn software applications relevant to the position.
• Detail-oriented.
• Ability to adapt to rapidly changing priorities.
• Excellent organizational and prioritization capabilities.
• Ability to work in frequently high-stress situations.

Nice To Haves

• College degree in business or marketing preferred.
• One year of home care experience preferred.
• Sales and marketing experience preferred.
• In-depth knowledge of home medical products, placement, availability, and pricing is beneficial.

Responsibilities

• Communicate with referral sources as an extension of the Sales team.
• Work with outside sales teams to meet company objectives.
• Act as a liaison between Norco Medical and patients or clients, families, caregivers, physicians, healthcare agencies, and staff involved in cases.
• Deliver patients’ durable medical goods to facilities.
• Conduct, participate in, and attend educational meetings and in-services for healthcare workers, patients or clients, families, caregivers, physicians, and community members.
• Assist Medical Customer Service Representatives with referrals to support continuity of care.
• Assist Medical Customer Service with researching and pricing special-order items.
• Remain informed about third-party reimbursement, service criteria, equipment, billing, and patient or client paperwork.
• Greet customers professionally and enthusiastically, demonstrating empathy and patience.
• Assess customer needs for products or services and educate patients or clients about medical products and services.
• Fit and sell medical products and services to customers.
• Keep informed about industry billing criteria related to customers’ insurance requirements.
• Understand customer service and equipment setup processes, as well as the billing process.
• Process customer orders and enter them accurately into the computer.
• Initiate and complete new-patient referral information files and assist with establishing new accounts where applicable.
• Route patient information to appropriate personnel or departments for ordering, delivery, and billing.
• Follow safe work practices and company safety policies; keep the work area clean and safe.
• Answer billing and other customer questions or direct customers to appropriate billing personnel.
• Participate in vendor and Norco in-services.
• Work effectively with a team, support Norco Medical, and inform the manager of patient or referral concerns and problems.
• Adhere to company policies and procedures and perform other tasks as assigned or needed.
• Take responsibility for personal actions, professional skills, and attitudes.

Benefits

• Employee Stock Ownership Plan (ESOP).
• Health, vision, and dental insurance.
• Health Savings Account (HSA).
• Medical and dependent care Flexible Spending Accounts (FSA).
• Life insurance provided at no cost to the employee through United Heritage.
• Supplemental accident, disease, and life insurance through Colonial Life Insurance.
• Employee tuition reimbursement.
• 401(k) with employer matching.
• Employee discount on products sold by Norco.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED