Patient Support Technician
About The Position
The Patient Support Technician performs a variety of secretarial duties and assists physicians with patient care in the Float Pool. The role handles phones, prior authorizations, referrals, and routing tasks to nursing staff, while supporting patient check-in, scheduling, specimen collection, chart preparation, and patient flow. Travel to CCP's various office locations is required. Hours are variable and typically fall between Monday and Friday, 8:00 a.m. and 4:30 p.m. The position may be full-time or part-time. Compensation is $19.00–$25.00 per hour, with individual compensation based on work experience, qualifications, and skills; some roles may be eligible for overtime. CCP offers medical, dental, vision, and life insurance, paid holidays, paid time off, a retirement plan, and a business-casual environment.
Requirements
- High school graduate or equivalent.
- Minimum of one year of work experience.
- Strong computer skills.
- Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
- Maintain strict confidentiality and discretion.
- Travel to CCP's various office locations is required.
Nice To Haves
- Additional education beyond high school is desirable.
- Previous clerical experience in a medical practice is preferred.
- Knowledge of medical terminology and office procedures is preferred.
Responsibilities
- Answer phones, complete prior authorizations and referrals, and send tasks to nursing staff.
- Greet patients in a friendly and professional manner and complete check-in and check-out processes.
- Process incoming telephone calls and messages according to office policy and procedure.
- Schedule patient appointments according to office protocols for access to care.
- Schedule follow-up appointments as directed by providers or indicated on encounter forms.
- Obtain specimens, such as urine or blood, from patients as directed by the provider.
- Prepare charts for future appointments according to office policy and procedure.
- Maintain timely patient flow.
- Travel to CCP's various office locations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Paid time off
- Retirement plan
- Business-casual environment
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
