Patient Support Technician

Trinity Health • Pontiac, MI

6d • Onsite

About The Position

The Patient Support Technician (PST) is a full-time day-shift role at Trinity Health Oakland Hospital in Pontiac, Michigan. Working under the supervision of a Registered Nurse and alongside other care team members, the PST provides high-quality, patient-centered care and supports efficient unit operations. The role includes assisting with patients’ daily needs and mobility, collecting and documenting clinical information, carrying out selected clinical procedures, supporting admissions and patient education, and coordinating unit activities. The technician uses the electronic health record system and contributes to a safe, respectful, compassionate, and collaborative care environment aligned with Trinity Health’s mission and values.

Requirements

• High school diploma, GED, or equivalent.
• Current Basic Life Support (BLS) certification.
• Meet one of the following: six months of direct patient care experience within the past five years; completion of a Medical/Surgical clinical rotation in a nursing education program; or completion of a Patient Care Technician program that includes an acute care externship.
• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Team-oriented approach and commitment to outstanding patient care.
• Compassionate caregiving approach that embraces Trinity Health’s values and relationship-based care.

Nice To Haves

• EMT certification or licensure in the State of Michigan.
• Unit Secretary or Health Unit Coordinator certification, or related experience.
• Previous Health Unit Coordinator or Unit Secretary experience.

Responsibilities

• Provide direct patient care under the supervision of a Registered Nurse.
• Assist patients with activities of daily living, mobility, personal care, feeding, and comfort measures.
• Obtain and document vital signs, blood glucose readings, and other patient information.
• Perform selected clinical procedures, including venipuncture, EKGs, specimen collection, respiratory support activities, and dressing changes.
• Support patient admissions and assist with patient and family education.
• Monitor patient conditions and promptly report changes to the nursing team.
• Coordinate unit activities, including scheduling procedures, maintaining patient records, managing communications, and updating patient census information.
• Use the electronic health record system for accurate documentation and patient care management.
• Promote safety, teamwork, respect, and compassion consistent with Trinity Health’s mission and values.

Benefits

• Opportunities for growth and professional development.
• Supportive and collaborative work environment.
• Meaningful work that positively impacts patients, families, and the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED