Patient Support Technician

Community Care Physicians • Latham, NY

6d

About The Position

Community Care Physicians is hiring a full-time Patient Support Technician for its Community Care Urology team. The role performs a variety of secretarial duties and assists physicians with patient care. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position includes answering phones, completing prior authorizations and referrals, and sending tasks to nursing staff. Compensation is $19.00–$25.00 per hour, with individual pay based on factors such as experience, qualifications, and skills. Some roles may be eligible for overtime pay. The company describes its compensation package as including medical, dental, vision, and life insurance, paid holidays, paid time off, a retirement plan, and more. The position is in a business-casual environment. Community Care Physicians is an Equal Opportunity Employer and welcomes candidates with diverse intellectual, gender, and ethnic perspectives.

Requirements

• High school graduate or equivalent.
• Minimum of one year of work experience.
• Strong computer skills.
• Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
• Maintain strict confidentiality and discretion.

Nice To Haves

• Additional education beyond high school is desirable.
• Previous clerical experience in a medical practice is preferred.
• Knowledge of medical terminology and office procedures is preferred.

Responsibilities

• Answer phones and process incoming calls and messages according to office policy and procedure.
• Complete prior authorizations and referrals.
• Send tasks to nursing staff.
• Greet patients in a friendly and professional manner and complete check-in and check-out.
• Schedule patient appointments according to office protocols for access to care.
• Schedule follow-up appointments as directed by providers or indicated on encounter forms.
• Obtain specimens, such as urine or blood, as directed by the provider.
• Prepare charts for future appointments according to office policy and procedure.
• Maintain timely patient flow.
• Assist physicians with patient care and perform secretarial duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Paid time off
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED