Patient Support Technician

Community Care Physicians•City of Troy, NY

7d•$19 - $25

About The Position

Community Care Physicians’ Capital Region Women's Care office is hiring a full-time Patient Support Technician. The role performs a variety of secretarial duties and assists physicians with patient care on occasion, as business dictates. The schedule is Monday through Thursday, 7:00 a.m. to 3:00 p.m. The position handles phone calls, prior authorizations, referrals, and tasks for nursing staff. It also supports patient check-in and check-out, appointment scheduling, specimen collection as directed by providers, chart preparation, and timely patient flow. The work is performed in a business-casual environment.

Requirements

High school graduate or equivalent.
At least one year of work experience.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
Ability to maintain strict confidentiality and discretion.

Nice To Haves

Additional education beyond high school.
Previous clerical experience in a medical practice.
Knowledge of medical terminology and office procedures.

Responsibilities

Answer phones and process incoming telephone calls and messages according to office policy and procedure.
Complete prior authorizations and referrals, and send tasks to nursing staff.
Greet patients in a friendly and professional manner and complete check-in and check-out.
Schedule appointments according to office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient specimens, such as urine or blood, as directed by the provider.
Prepare charts for future appointments according to office policy and procedure.
Maintain timely patient flow.
Assist physicians with patient care on occasion, as business dictates.