Patient Support Technician

Community Care Physicians•Troy, NY

About The Position

Community Care Physicians' Capital Region Women's Care office is hiring a full-time Patient Support Technician. The role performs a variety of secretarial duties and assists physicians with patient care on occasion, as business dictates. The schedule is Monday through Thursday, 7:00 a.m. to 3:00 p.m. The position's main responsibilities include answering phones, completing prior authorizations and referrals, and sending tasks to nursing staff. Compensation is $19.00–$25.00 per hour. Compensation may vary based on work experience, qualifications, and skills, and some roles may be eligible for overtime. The position is based in a business-casual environment.

Requirements

High school graduation or equivalent.
Minimum of one year of work experience.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
Maintain strict confidentiality and discretion.

Nice To Haves

Additional education.
Previous clerical experience in a medical practice.
Knowledge of medical terminology and office procedures.

Responsibilities

Answer phones.
Complete prior authorizations and referrals.
Send tasks to nursing staff.
Greet patients in a friendly and professional manner and complete check-in and check-out.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule appointments according to office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain specimens, such as urine or blood, as directed by the provider.
Prepare charts for future appointments according to office policy and procedure.
Maintain timely patient flow.
Assist physicians with patient care on occasion, as business dictates.