Patient Support Technician

Community Care Physicians•Town of Colonie, NY

7d•$19 - $25

About The Position

Community Care Physicians’ Community Care Urology team is hiring a full-time Patient Support Technician. The role performs a variety of secretarial duties and assists physicians with patient care. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position supports patients and clinical staff by handling phones and messages, completing prior authorizations and referrals, and routing tasks to nursing staff. It also includes front-desk and scheduling duties, obtaining specimens as directed by providers, preparing charts, and helping maintain timely patient flow.

Requirements

High school graduate or equivalent.
At least one year of work experience.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
Ability to maintain strict confidentiality and discretion.

Nice To Haves

Additional education is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.

Responsibilities

Answer phones and process incoming telephone calls and messages according to office policy and procedure.
Complete prior authorizations and referrals.
Send tasks to nursing staff.
Greet patients in a friendly and professional manner and complete check-in and check-out processes.
Schedule patient appointments according to office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain specimens, such as urine or blood, from patients as directed by the provider.
Prepare charts for future appointments according to office policy and procedure.
Maintain timely patient flow.
Assist physicians with patient care and perform secretarial duties.