Interim Patient Support Technician
About The Position
The City of Sioux Falls Health Department is hiring an Interim Patient Support Technician for Falls Community Health. The position is scheduled for a maximum of 40 hours per week, Monday through Friday, based on clinic needs. The employee will qualify for the City’s health insurance program but will not receive other benefits. Patient Support Technicians provide customer service to patients. They schedule, confirm, and register clinic appointments in person and by phone; verify financial eligibility and third-party coverage; collect payments; and answer billing questions. They also work with clinical teams as directed, scan and maintain patient medical records, arrange patient transportation, and coordinate access to care and disease prevention.
Requirements
- Experience with customer service duties at the front desk in a health clinic environment.
- Familiarity with an EMR system.
Responsibilities
- Provide customer service to patients.
- Schedule, confirm, and register patients for clinic appointments in person and over the phone.
- Verify financial eligibility and third-party coverage.
- Collect payments and answer questions about billing.
- Work closely with clinical teams as directed.
- Scan and maintain patient medical records.
- Arrange patient transportation and coordinate access to care and disease prevention.
Benefits
- City health insurance program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
