Patient Support Technician

Avera•Sioux Falls, SD

1d•Onsite

About The Position

The Patient Support Technician provides services that support patient care in two primary areas: transporting patients and equipment, and providing supportive one-to-one care for patients who require a sitter. The role serves as a point of contact for patients, families, and visitors during transportation and requires a friendly, caring, professional manner. The technician assesses transportation-related customer needs and ensures those needs are met. The position works with clinical and nursing staff to prepare and assist patients with transportation, handles equipment and supply deliveries and pickups, transports contaminated items for decontamination, and delivers and collects specimens, cultures, and blood samples. It also provides assigned one-to-one observation and patient care under the direction of unit nursing staff and documents care provided. The technician follows safe patient-handling practices, reports damaged equipment and safety concerns, and follows through on customer concerns and needs. The role requires the ability to work the specified rotating schedule and to perform essential duties, including the visual and communication abilities described in the posting. Reasonable accommodations may be made where they do not cause undue hardship to the employer.

Requirements

Able to work the hours specified for the position.
Able to perform the essential job functions satisfactorily, including having visual acuity adequate for position duties.
Able to communicate effectively, hear, understand, and distinguish speech and other sounds.
High school diploma or GED equivalent, or one to three months of related experience and/or training (listed under preferred education, license/certification, or work experience).
Commitment to applying Avera's mission, vision, core values, and social principles in service to patients, families, and the community.
Promote compassion, hospitality, and stewardship; uphold Avera's CARE standards of Communication, Attitude, Responsiveness, and Engagement.
Work effectively in a team environment and help maintain a productive and efficient workplace.
Comply with applicable safety principles, laws, regulations, and standards.

Nice To Haves

High school diploma or GED equivalent.
One to three months of related experience and/or training.

Responsibilities

Prepare and assist patients for transportation with clinical staff, following the Safe Patient and Family Centered model.
Use proper lifting techniques while observing each patient's individual limitations.
Pick up and deliver patient equipment and supplies, including equipment requiring repair or routine maintenance checks.
Identify broken or damaged equipment and report it according to established procedures.
Pick up contaminated items from patient care areas and transport them to Central Supply for decontamination.
Deliver and pick up specimens, cultures, and blood samples from patient care areas for both STAT and routine requests.
Provide assigned one-to-one observation and patient care under the direction of unit nursing staff.
Document patient care provided.
Follow through to ensure customer concerns and needs are addressed.
Identify and report potential or actual patient, visitor, and employee safety concerns.
Maintain confidentiality and coordinate workflow effectively with team members.
Comply with applicable safety principles, laws, regulations, and standards, including those associated with CMS, The Joint Commission, DHHS, and OSHA.