Patient Support Technician

Avera•Sioux Falls, SD

2d•Onsite

About The Position

The Patient Support Technician provides services that support patient care, primarily by transporting patients and equipment and providing supportive one-to-one observation for patients who require a sitter. The role serves as a point of contact for patients, families, and visitors during transportation, and requires a friendly, caring, and professional manner. The technician assesses transportation-related customer needs and works to ensure those needs are met. The position works with clinical and nursing staff to prepare and transport patients, deliver and collect equipment and supplies, transport specimens and contaminated items, and provide assigned one-to-one patient observation and care. The technician documents care provided, follows established equipment procedures, and helps identify and report safety concerns. This is a regular position at Avera McKennan Hospital with a rotating schedule that includes days, evenings, nights, and weekends. The posted pay range is $18.00–$23.50; actual pay depends on experience.

Requirements

Ability to work the specified hours.
Ability to perform each essential job function satisfactorily, including adequate visual acuity for position duties.
Ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
Ability to use proper lifting techniques while respecting individual patient limitations.
Commitment to applying Avera's mission, vision, core values, and social principles in service to patients, families, and the community.
Promote compassion, hospitality, and stewardship, and uphold Avera's CARE standards of Communication, Attitude, Responsiveness, and Engagement.
Work effectively in a team environment and help maintain a productive and efficient workplace.
Maintain confidentiality.
Comply with applicable safety requirements and standards.

Nice To Haves

High school diploma or GED, or one to three months of related experience and/or training.

Responsibilities

Prepare and assist patients for transportation, with clinical staff, consistent with the Safe Patient and Family Centered model.
Use proper lifting techniques while taking each patient's individual limitations into account.
Pick up and deliver patient equipment and supplies, including equipment requiring repair or routine maintenance checks.
Identify broken or damaged equipment and report it according to established procedures.
Pick up contaminated items from patient care areas and transport them to Central Supply for decontamination.
Deliver and pick up specimens, cultures, and blood samples from patient care areas, both STAT and routine.
Provide one-to-one observation and assigned patient care duties under the direction of unit nursing staff.
Document patient care provided.
Follow through to ensure customer concerns and needs are addressed.
Identify and report potential or active safety concerns involving patients, visitors, or employees.
Maintain confidentiality and coordinate workflow effectively with team members.
Comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA requirements.