Patient Support Technician

Avera•Sioux Falls, SD

2d•Onsite

About The Position

The Patient Support Technician provides services that support patient care in two primary areas: transporting patients and equipment, and providing supportive one-to-one observation and care for patients requiring a sitter. The role serves as a contact for patients, families, and visitors during transportation and is expected to convey a friendly, caring, and professional attitude. The technician assesses transportation-related customer needs and helps ensure those needs are met. The position works with clinical and nursing staff to assist with patient transportation and assigned observation duties. It also involves delivery and pickup of patient equipment, supplies, specimens, cultures, and blood samples; handling contaminated items for decontamination; identifying damaged equipment and reporting it according to established procedures; documenting patient care; and reporting safety concerns. The role requires effective communication, visual acuity, the ability to hear and distinguish speech and other sounds, and the ability to work the specified rotating schedule.

Requirements

Ability to work the specified hours.
Visual acuity adequate to perform the position's duties.
Ability to communicate effectively with others and to hear, understand, and distinguish speech and other sounds.
Ability to perform the essential job functions satisfactorily; reasonable accommodations may be made when they do not cause undue hardship to the employer.
Commitment to applying Avera's mission, vision, core values, and social principles in service to patients, families, and the community.
Promote compassion, hospitality, and stewardship, and uphold Avera's CARE standards: Communication, Attitude, Responsiveness, and Engagement.
Work effectively in a team environment and comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA.

Nice To Haves

High school diploma or GED equivalent.
One to three months of related experience and/or training.

Responsibilities

Prepare and assist patients for transportation with clinical staff, consistent with the Safe Patient and Family Centered model.
Use proper lifting techniques while accounting for each patient's limitations.
Pick up and deliver patient equipment and supplies, including equipment requiring repair or routine maintenance checks.
Identify broken or damaged equipment and report it according to established procedures.
Pick up contaminated items from patient care areas and transport them to Central Supply for decontamination.
Deliver and pick up specimens, cultures, and blood samples from patient care areas, both STAT and routine.
Provide one-to-one observation and assigned patient care duties under the direction of unit nursing staff.
Document patient care provided.
Follow through to ensure customer concerns and needs are addressed.
Identify and report potential or actual patient, visitor, and employee safety concerns.
Maintain confidentiality and coordinate workflow effectively with team members.