Patient Support Specialist

IWS Family Health • Chicago, IL

2d • $18 - $21 • Onsite

About The Position

IWS Family Health is seeking a bilingual Patient Support Specialist to support its growing community health center as it adds locations. The role provides a welcoming first point of contact for families onsite and coordinates patient registration and related support. The ideal candidate is customer-focused, organized, comfortable using Microsoft Office and electronic health record systems, and committed to helping patients access care and resources.

Requirements

• High school diploma.
• Two years of experience in a clinical or customer service position.
• Fluency in English and Spanish.
• Excellent customer service and communication skills.

Nice To Haves

• Comfort using Microsoft Office and electronic health record systems.
• Strong organization and a customer-focused approach.
• Commitment to helping patients access care and resources.

Responsibilities

• Welcome patients.
• Update demographic and insurance information.
• Assist with Medicaid and benefit applications.
• Coordinate patient appointments and follow-up care.
• Support patient portal enrollment.
• Collect payments.
• Ensure accurate documentation and daily reconciliation of patient encounters.

Benefits

• Generous paid time off (PTO).
• Paid holidays.
• Health insurance options.
• Dental insurance options.
• Life insurance options.
• Disability insurance options.
• Vision insurance options.
• Medical expense reimbursement plan.
• 403(b) option.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED