Patient Support Specialist

Community Care Physicians•Clifton Park, NY

6d•$18 - $24•Onsite

About The Position

Community Care Physicians is hiring a full-time Patient Support Specialist for its Family Practice Clifton Park office. The role is a 40-hour work week, Monday through Friday, 8:00 AM to 4:30 PM. Formerly known as a Medical Secretary, the position supports patient services and office operations. The ideal candidate has superior customer service skills, preferably in the medical field. The role is performed in a business-casual environment. Compensation is $18.00–$24.00 per hour. Individual compensation is based on factors including work experience, qualifications, and skills; some roles may also be eligible for overtime pay.

Requirements

High school graduation or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, coworkers, and external customers.
Ability to maintain the strictest confidentiality and discretion.

Nice To Haves

Additional education beyond high school.
Previous clerical experience in a medical practice.
Knowledge of medical terminology and office procedures.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments in accordance with office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider’s daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit and update it when necessary.