Patient Support Specialist
About The Position
The Patient Support Specialist monitors and facilitates the integration of behavioral health services in a medical sub-acute withdrawal management treatment setting. Under regular supervision of the Director, the role works with patients on the Detox withdrawal management unit, providing admission and orientation services, therapeutic supervision, vital-sign monitoring, crisis stabilization, life-skills building, and recovery support. The position is organized around 12.5-hour shifts. The listed schedule is Wednesday, 6:45 a.m.–7:15 p.m. Additional shifts or coverage may be picked up, up to 29 hours per week. A $2.00 shift differential applies to hours worked on Saturdays and Sundays and between 7:00 p.m. and 7:00 a.m. LRADAC provides prevention, intervention, and treatment programs in Lexington and Richland counties, with a focus on addressing substance misuse and addiction in the communities it serves.
Requirements
- High school diploma or GED.
- Experience in the addiction field is highly desired.
- Availability for the listed 12.5-hour Wednesday shift, 6:45 a.m.–7:15 p.m.
- Ability to pick up additional shifts or coverage up to 29 hours per week.
Nice To Haves
- Lived experience in recovery is highly preferred.
- Certified Peer Support is highly preferred.
Responsibilities
- Facilitate patient admissions, including searching patients and belongings for contraband, recording and securing belongings, and orienting patients to the unit and assigned rooms.
- Monitor patient progress, identify patient needs, and maintain clinical documentation according to established guidelines.
- Provide individual and group services as directed to address patient needs.
- Supervise patients during meals, activities, on the patio, and on walks.
- Ensure patients attend group services.
- Obtain and record vital signs and weight as required.
- Complete and document initial phone and walk-in screenings as needed.
- Prepare patients and their belongings for discharge.
- Conduct and document hourly room checks to ensure patient safety.
- Maintain Day Room cleanliness and supplies, including snacks.
- Prepare patient admission packets.
- Coordinate initial prior authorization requests for Withdrawal Management and ensure timely responses.
- Submit payer responses for prior authorization to the utilization department in a timely manner.
- Verify insurance benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
