Patient Support Specialist

Community Care Physicians•Castleton On Hudson, NY

12d•Onsite

About The Position

Community Care Physicians is hiring a full-time Patient Support Specialist for its Schodack Internal Medicine and Pediatrics office. This is a 40-hour-per-week position, Monday through Friday, from 7:30 a.m. to 4:00 p.m. The role was formerly known as Medical Secretary. The ideal candidate has superior customer service skills, preferably in a medical setting, and can help maintain efficient patient flow while supporting patients, providers, and office operations. Compensation is $18.00–$24.00 per hour. Individual compensation depends on factors such as work experience, qualifications, and skills; some roles may also be eligible for overtime pay. The company describes its total rewards package as including medical, dental, vision, and life insurance, paid holidays, paid time off, a retirement plan, and more. The work environment is business casual. Community Care Physicians is an Equal Opportunity Employer and welcomes candidates with diverse intellectual, gender, and ethnic perspectives.

Requirements

High school graduate or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
Maintain strict confidentiality and discretion.

Nice To Haves

Additional education beyond high school is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policies and procedures.
Schedule patient appointments, following office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit, updating information when necessary.