Patient Support Specialist

Community Care Physicians•Clifton Park, NY

5d•Onsite

About The Position

Community Care Physicians is hiring a full-time Patient Support Specialist for its Family Practice Clifton Park office. The role is a 40-hour work week, Monday through Friday, from 8:00 AM to 4:30 PM. The position was formerly known as Medical Secretary. The ideal candidate has superior customer service skills, preferably in a medical setting. The Patient Support Specialist supports front-office operations and patient flow by greeting and checking in patients, handling incoming calls and messages according to office policy, scheduling appointments, managing the provider’s daily schedule, and verifying patient insurance and demographic information. Compensation is $18.00–$24.00 per hour; individual compensation depends on experience, qualifications, and skills. Some roles may also be eligible for overtime pay. The company describes its total rewards package as including medical, dental, vision, and life insurance, paid holidays, paid time off, a retirement plan, and other benefits. The work environment is business casual.

Requirements

High school graduate or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
Ability to maintain strict confidentiality and discretion.

Nice To Haves

Additional education beyond high school is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments, following office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider’s daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit and update it when necessary.
Maintain strict confidentiality and discretion.
Establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.