Patient Support Specialist

IWS Family Health • Chicago, IL

6h • Onsite

About The Position

IWS Family Health is seeking a bilingual Patient Support Specialist to support its growing community health center as it adds locations. The role is the first point of contact for patients, welcoming families onsite and coordinating patient registration and related services. The ideal candidate is customer-focused, organized, comfortable using Microsoft Office and electronic health record systems, and committed to helping patients access care and resources.

Requirements

• High school diploma.
• At least two years of experience in a clinical or customer service position.
• Fluency in English and Spanish.
• Excellent customer service and communication skills.

Nice To Haves

• Comfort using Microsoft Office and electronic health record systems.
• Strong organization and a customer-focused approach.
• Commitment to helping patients access care and resources.

Responsibilities

• Welcome patients onsite.
• Update patient demographic and insurance information.
• Assist with Medicaid and benefit applications.
• Coordinate patient appointments and follow-up care.
• Support patient portal enrollment.
• Collect payments.
• Ensure accurate documentation and daily reconciliation of patient encounters.

Benefits

• Generous paid time off (PTO).
• Paid holidays.
• Health insurance options.
• Dental insurance options.
• Life insurance options.
• Disability insurance options.
• Vision insurance options.
• Medical expense reimbursement plan.
• 403(b) option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED