Patient Support Specialist

Community Care Physicians•Town of Colonie, NY

4h•$18 - $24•Onsite

About The Position

Community Care Physicians is hiring a full-time Patient Support Specialist for its Latham Physical Therapy office. The schedule is 30 hours per week, Monday through Friday, from 9:00 a.m. to 3:30 p.m. The position was formerly known as a Medical Secretary. The ideal candidate has superior customer service skills, preferably in a medical setting. The role supports patient visits and office operations by greeting and checking in patients, handling incoming calls and messages, scheduling appointments, coordinating patient flow, and maintaining provider schedules. It also includes obtaining insurance-required patient signatures and verifying and updating insurance coverage and demographic information at each visit. The position offers compensation of $18.00–$24.00 per hour. Compensation depends on factors including work experience, qualifications, and skills; some roles may be eligible for overtime. The company describes its total rewards package as including medical, dental, vision, and life insurance, paid holidays, paid time off, a retirement plan, and additional benefits. The work environment is business casual.

Requirements

High school graduate or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, coworkers, and external customers.
Maintain strict confidentiality and discretion.

Nice To Haves

Additional education is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments according to office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider’s daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit and update it when necessary.