Patient Support Nurse, Oncology

Valeris • Remote, Indiana, IN

5d • Onsite

About The Position

Valeris is a life sciences commercialization partner that provides patient support services and healthcare provider engagement tools. The Oncology Patient Support Nurse (OPSN) contacts patients enrolled in a program, assesses barriers to starting and completing therapy, and supports patients from enrollment through treatment to promote a timely and successful experience. This is an office-based role requiring active RN licensure in the state of practice and active Oncology Certified Nurse (OCN) certification verified through the Oncology Nursing Certification Corporation.

The nurse serves as a consistent resource and educator, helping patients understand oncology treatments, prescribed therapies, administration and dosing, potential benefits and known side effects, insurance coverage, anticipated out-of-pocket costs, and available financial assistance. The role also supports patients in managing stress and connects them with other services for needs outside the program. The nurse reports adverse events and product complaints according to SOPs and manufacturer practices, adheres to corporate policies and procedures, and performs other duties as assigned.

The position operates in a professional office environment and routinely uses standard office equipment. It involves extended periods of sitting and regular communication with patients, family members, and physicians. Minimal travel may be needed. Valeris describes its culture as mission-driven and inclusive, with opportunities for advancement and professional growth.

Requirements

• Active RN licensure in the current state of practice.
• Active Oncology Nurse Certification (OCN), verified through the Oncology Nursing Certification Corporation.
• Two to three years of oncology experience.
• Bachelor’s degree strongly preferred, or equivalent experience required.
• Clinical nursing experience demonstrating competence in educating and managing patients with a new diagnosis or chronic medical condition.
• Knowledge of clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithms.
• General computer skills.
• Ability to adapt to changing work assignments and multitask effectively.
• Service orientation and ability to anticipate, recognize, and meet others’ needs.
• Excellent interpersonal skills and ability to communicate effectively with patients, family members, and physicians.
• Ability to recognize emotions and their effects, manage disruptive impulses, and demonstrate self-assurance.
• Honesty, integrity, and responsibility for performance.
• Flexibility in handling change, openness to new ideas, and willingness to take initiative.
• Achievement-driven approach and persistence in pursuing goals despite obstacles or setbacks.
• Ability to align with organizational goals and communicate effectively within a group.
• Ability to sit for extended periods and perform the physical tasks described for the role.
• Regular ability to talk or hear; frequent use of hands to type, handle, or feel, and to reach with hands and arms.

Nice To Haves

• Oncology clinical nursing experience with demonstrated competence in educating and managing patients with a cancer diagnosis.
• Knowledge of clinical aspects of oncology, including protocol therapy.
• Nurseline triage, call center utilization management, or call center case management experience.
• Case management or clinical trial nurse experience.
• Flexibility to travel as needed, although travel is very minimal.
• Typing speed of at least 35 words per minute with 97% accuracy.

Responsibilities

• Contact program patients and assess barriers to successful initiation and completion of therapy.
• Support patients from initial program enrollment throughout treatment to facilitate a timely and successful patient experience.
• Serve as a consistent resource across program services by identifying barriers to therapy and helping patients understand and navigate them.
• Educate patients about oncology treatments and the emotional and financial implications associated with a cancer diagnosis.
• Provide information about prescribed therapy and course of treatment, balancing benefits and known side effects according to manufacturer product information.
• Educate patients about proper administration and dosing of prescribed therapy.
• Contact and work with patients’ insurance payers to determine coverage benefits, anticipated out-of-pocket costs, and applicable financial assistance resources based on patient needs.
• Provide support to help patients better manage stress associated with their diagnosis.
• Empower patients to participate in their care by triaging them to support for non-program needs, including social or other intervention programs.
• Report adverse events and product complaints in accordance with SOPs and good manufacturer practices.
• Use Valeris’ values to support team success and meet training deadlines for corporate policies and procedures.
• Follow SOPs consistently and perform additional tasks or projects as assigned.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and maximum of $300,000.
• Company-paid short-term disability coverage, with the option to purchase long-term disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed and immediate vesting.
• Paid Time Off (PTO) and sick leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.

What This Job Offers

• Job Type: Full-time