Patient Support Nurse

Valeris • Remote, Florida, FL

9d

About The Position

The Patient Support Nurse contacts program patients and assesses barriers that may affect successful initiation and completion of therapy. The nurse supports each patient from program enrollment throughout treatment to facilitate a timely and successful patient experience.

The role provides continuity across program services, educates patients about clinical treatments and the emotional and financial implications of a new diagnosis or chronic or life-threatening condition, and helps patients understand their prescribed therapy, administration, dosing, insurance coverage, anticipated out-of-pocket costs, and relevant financial-assistance resources. The nurse also helps patients manage diagnosis-related stress and connects them with support for non-program needs.

The position requires following standard operating procedures and corporate policies, reporting adverse events and product complaints in accordance with SOPs and good manufacturer practices, and completing additional tasks or projects as assigned. Work is performed in a professional office environment using standard office equipment. Remote work may be possible if work-from-home criteria are met and business needs permit.

Requirements

• Active RN licensure in the current state of practice.
• Must meet work-from-home criteria for remote work eligibility; remote work is also subject to business need.

Nice To Haves

• Two to three years of nursing experience, with relevant disease-state experience preferred.
• Nurseline triage, call center utilization management, or call center case management experience is a plus.
• Case management or clinical trial nurse experience is a plus.
• Bachelor’s degree preferred.
• Ability to type at least 35 words per minute with 97% accuracy preferred.
• Flexibility to travel as needed, although travel is expected to be minimal.

Responsibilities

• Serve as a consistent resource throughout program services, identify barriers to therapy, and help patients understand and navigate those barriers.
• Educate patients about clinical treatments and the emotional and financial implications of a new diagnosis or chronic or life-threatening condition.
• Provide information about prescribed therapy and treatment courses, balanced with benefits and known side effects in manufacturer product information.
• Educate patients on proper administration and dosing of prescribed therapy.
• Call and work with patients’ insurance payers to determine coverage benefits and anticipated out-of-pocket costs, and identify financial-assistance resources where applicable based on patient needs.
• Provide support to help patients better manage stress related to their diagnosis.
• Empower patients to participate in their personal care process by triaging them to support for non-program needs, such as social or other intervention programs.
• Report adverse events and product complaints in accordance with SOPs and good manufacturer practices.
• Use Valeris’ values to drive team success.
• Meet training deadlines for corporate policies and procedures.
• Ensure SOPs are followed consistently.
• Perform additional tasks or projects as assigned.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and maximum of $300,000.
• Company-paid short-term disability coverage, with the option to purchase long-term disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
• Paid Time Off (PTO) and sick leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed