Patient Support Nurse

Valeris•Remote, Indiana, IN

About The Position

As a Patient Support Nurse, you contact program patients and assess barriers that may affect successful therapy initiation and completion. You support patients from their first program enrollment contact throughout treatment, helping facilitate a timely and successful patient experience. You provide education and guidance about prescribed therapies, treatment courses, administration and dosing, insurance coverage, anticipated out-of-pocket costs, available financial assistance, and ways to manage the stress associated with a diagnosis. You also help patients navigate non-program needs by connecting them with appropriate support. The role operates in a professional office environment and may be eligible for remote work if work-from-home criteria are met and business needs allow. Flexibility to travel as needed is preferred.

Requirements

Active RN licensure in the current state of practice.
Ability to meet work-from-home criteria if seeking remote work eligibility; remote work is subject to business need.
Ability to talk and hear as required by the role.
Ability to sit for long periods and use hands to type, handle, or feel, and reach with hands and arms.
The preferred typing ability is at least 35 words per minute with 97% accuracy.

Nice To Haves

Two to three years of nursing experience; relevant disease-state experience is preferred.
Nurseline triage, call center utilization management, or call center case management experience.
Case management or clinical trial nurse experience.
Bachelor’s degree.
Flexibility to travel as needed.

Responsibilities

Serve as a consistent resource throughout program services, identifying barriers to therapy and helping patients understand and navigate them.
Educate patients using knowledge of clinical treatments and an understanding of the emotional and financial implications of new diagnoses and chronic or life-threatening conditions.
Provide balanced information about prescribed therapy, treatment course, benefits, and known side effects in accordance with manufacturer product information.
Educate patients on proper administration and dosing of prescribed therapy.
Contact and work with patients’ insurance payers to determine coverage benefits and anticipated out-of-pocket costs, and identify financial assistance resources where applicable based on patient needs.
Provide support to help patients better manage stress related to their diagnosis.
Help patients participate in their personal care process by triaging them to support for non-program needs, including social or other intervention programs.
Report adverse events and product complaints in accordance with SOPs and good manufacturer practices.
Use Valeris’ values to support team success.
Complete training by established deadlines for corporate policies and procedures.
Follow all SOPs consistently.
Perform additional tasks or projects as assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company-paid short-term disability coverage, with the option to purchase long-term disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
Paid Time Off (PTO) and sick leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
Inclusive culture and deliberate efforts to create an inclusive workplace.