Patient Support Coordinator

SouthEast Alaska Regional Health Consortium•Renton, WA

About The Position

The Patient Support Coordinator is the organization’s initial point of contact, handling phone calls, patient queries, navigation, and appointment scheduling with professional phone etiquette. The role requires accuracy and attention to detail, including reviewing and monitoring data quality. The coordinator supports patients calling from multiple Southeast Alaska locations and is trained to assist multiple consortium locations. SEARHC is a nonprofit health consortium serving the health interests of Southeast Alaska residents.

Requirements

At least 1 year of office experience or customer service experience.
Knowledge of customer service, general office functions, office equipment, and computer applications.
Ability to work independently.
Excellent interpersonal, verbal, and written communication skills.
Ability to prioritize work and multitask in a fast-paced office setting with frequent interruptions.
Ability to devise effective motivational techniques to improve teammates’ performance.
Self-starting approach and willingness to learn.
Ability to read and comprehend complex instructions, correspondence, and memos.
Time-management, organizational, and customer service skills.
Ability to work flexible hours with limited unplanned absences.
Ability to meet the physical and mental demands of the essential duties, with or without reasonable accommodation.
Ability to work in a high-stress environment.

Nice To Haves

High school diploma or equivalent (preferred).
At least 1 year of call center or medical office experience (preferred).

Responsibilities

Demonstrate the organization’s Mission, Core Values, and Vision in workplace behaviors, practices, policies, and decisions.
Maintain collaborative relationships with peers and colleagues and contribute to team goals and a positive work environment.
Protect confidential and private information in verbal, written, and electronic communications.
Raise concerns appropriately and according to policy.
Communicate and accurately enter patient demographic and insurance information into the electronic health record during scheduling.
Coordinate benefits when patients have more than one insurance carrier.
Refer patients without insurance coverage or with insurance questions to a Financial Counselor.
Anticipate and respond helpfully to patient needs while scheduling.
Assist multiple consortium locations as trained.
Take clear and concise messages and demonstrate exceptional phone etiquette.
Identify patient issues, resolve them when possible, or escalate them to management.
Complete assigned worklists related to patient demographics, insurance, medical information, and scheduling.
Schedule appointments for patients calling from multiple Southeast Alaska locations.
Perform other duties as assigned by the supervisor.