Patient Support Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC)•Renton, WA

2d•$25 - $30

About The Position

The Patient Support Coordinator is the initial point of contact for the organization, assisting patients by phone, answering queries, navigating patients, and scheduling appointments. The role requires strong phone etiquette, accuracy, attention to detail, and reviewing and monitoring data quality. Coordinators may support multiple consortium locations and schedule appointments for patients calling from across Southeast Alaska. The position also involves entering demographic and insurance information into the electronic health record, coordinating benefits when multiple insurance carriers are involved, directing uninsured patients or insurance questions to a Financial Counselor, and resolving or escalating issues as appropriate. SEARHC is a nonprofit health consortium serving the health interests of Southeast Alaska residents.

Requirements

One year of office experience or customer service experience.
Knowledge of customer service.
Knowledge of general office functions, office equipment, and computer applications.
Ability to work independently.
Excellent interpersonal, verbal, and written communication skills.
Ability to prioritize work and multitask in a fast-paced office setting with frequent interruptions.
Ability to devise effective motivational techniques to improve teammates' performance.
Self-starting approach and willingness to learn.
Ability to read and comprehend complex instructions, correspondence, and memos.
Time-management, organizational, and customer service skills.
Ability to work flexible hours with limited unplanned absences.
Ability to meet the physical and mental demands of the essential duties, with or without reasonable accommodation.
Ability to work in a high-stress environment.

Nice To Haves

High school diploma or equivalent.
One year of call center or medical office experience.

Responsibilities

Demonstrate the organization's Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
Maintain collaborative relationships with colleagues and contribute to team goals and a positive work environment.
Protect confidentiality and privacy in verbal, written, and electronic communications.
Raise concerns appropriately and according to policy.
Communicate and accurately enter patient demographic and insurance information into the electronic health record during scheduling.
Coordinate benefits when more than one insurance carrier is used.
Refer patients without insurance coverage or with insurance questions to a Financial Counselor.
Anticipate and respond helpfully to patients' needs while scheduling.
Assist multiple locations within the consortium when trained to do so.
Take clear and concise messages and demonstrate exceptional phone etiquette.
Identify issues as a point of contact, resolving them or escalating them to management.
Complete assigned worklists related to patient demographics, insurance, medical information, and scheduling.
Schedule appointments for patients calling from multiple locations in Southeast Alaska.
Perform other duties as assigned by the supervisor.