Patient Support Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC) • Juneau, AK

43d • Onsite

About The Position

The Patient Support Coordinator is the point of initial contact for our organization. The specifics of the role include (but are not limited to) answering the phone, managing patient queries, navigating patients, and scheduling appointments for patients all of which are approached with the requisite phone etiquette. Accuracy and attention to detail are critical and this position requires reviewing and monitoring the quality of data.
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Requirements

• 1 year of office experience or customer service experience - required
• Customer service knowledge
• General office functions, office equipment, and computer applications knowledge
• Ability to prioritize work and multi-task in a fast-paced office setting with many interruptions
• Ability to devise effective motivational techniques to improve the performance of their teammates
• Ability to self-start and willingness to learn
• Ability to read and comprehend complex instructions, correspondence, and memos
• Demonstrate time-management, organizational, and customer service skills
• Ability to work flexible hours with limited unplanned absences
• Ability to meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation
• Ability to work in high stress environment

Nice To Haves

• High School Diploma or equivalent - preferred
• 1 year call center or medical office experience - preferred

Responsibilities

• Answering the phone
• Managing patient queries
• Navigating patients
• Scheduling appointments for patients
• Reviewing and monitoring the quality of data
• Ensuring that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling
• Responsible for coordination of benefits when more than one insurance carrier is used
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution
• Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling
• Trained to assist multiple locations within the consortium
• Takes messages that are clear and concise
• Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution
• Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling
• Schedule appointments for patients calling from multiple locations in Southeast Alaska
• Other duties as assigned by the supervisor

Benefits

• retirement
• paid time off
• paid parental leave
• health insurance
• dental benefits
• vision benefits
• life insurance
• long and short-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED