Patient Support Center Representative

UnitedHealth Group•Tampa, FL

2d•$16 - $29•Remote

About The Position

The Patient Support Center Representative is the first point of contact for patients and completes established processes and protocols. The representative works cooperatively with care team members to support the organization’s mission, provide excellent customer service, follow Lean processes, and help teams meet financial, clinical, and service goals. Duties include scheduling appointments and procedures, handling patient needs through multiple computer and phone systems, verifying patient information, documenting in the EPIC Electronic Health Record, and advising patients about insurance and referral responsibilities. This is a remote, full-time position for applicants residing in the Eastern, Central, or Mountain Time Zones. Employees work Monday through Friday and must be flexible to work an assigned eight-hour shift during business hours of 8:00 a.m. to 6:00 p.m. PST. Occasional overtime may be necessary. The role includes four weeks of virtual training from home, Monday through Friday, from 8:00 a.m. to 5:00 p.m. PST. Remote employees must keep sensitive company documents secure, maintain a dedicated work area separated from other living spaces to protect information privacy, and have access to an approved wired high-speed internet connection meeting the stated minimum speed requirements. Remote work is subject to UnitedHealth Group’s Telecommuter Policy. Candidates must pass a drug test before beginning employment. The hourly pay range is $16–$29, based on factors including local labor markets, education, experience, and certifications. Benefits are subject to eligibility requirements.

Requirements

High school diploma or GED, or equivalent years of experience.
Must be at least 18 years of age.
At least 1 year of customer service experience.
At least 1 year of Microsoft Office experience.
Ability to work an assigned eight-hour shift Monday through Friday during business hours of 8:00 a.m. to 6:00 p.m. PST.
Reside within the Eastern, Central, or Mountain Time Zones.
Ability to keep company-sensitive documents secure, if applicable.
A dedicated work area separated from other living areas that provides information privacy.
Access to a UnitedHealth Group-approved high-speed wired internet connection, such as cable, DSL, or fiber, with a minimum speed of 25 Mbps download and 10–15 Mbps upload; satellite, hotspot, and line-of-sight antenna services are not permitted.
Adherence to UnitedHealth Group’s Telecommuter Policy.
Must pass a drug test before beginning employment.

Nice To Haves

At least 1 year of experience in a healthcare setting.
Electronic medical record (EMR) experience.
Knowledge or understanding of CPT and ICD-10 coding.
Communication skills and phone etiquette.
Experience providing customer service.
Access to independent transportation during work hours for job-related tasks.

Responsibilities

Serve as the first point of contact for patients and help set a positive experience.
Exhibit empathy, courtesy, competence, efficiency, and care.
Schedule appointments and procedures in accordance with standard guidelines.
Use multiple computer and phone systems to fulfill patient needs over the phone.
Verify patient information and document it in the EPIC Electronic Health Record.
Advise patients about their responsibilities concerning insurance and referral information.
Work cooperatively with care team members, follow Lean processes, and support financial, clinical, and service goals.