Patient Support Assistant (PSA) - Internal Medicine

Endeavor Health•Des Plaines, IL

2d•Onsite

About The Position

The Patient Support Assistant (PSA) in Internal Medicine is responsible for handling incoming telephone calls from patients, physicians, and other departments, documenting in Epic, scheduling and registering patients, obtaining prior authorizations, reviewing provider templates, and providing other administrative support. This role operates in a fast-paced environment and requires the ability to multitask, be flexible, and take initiative. The position is full-time and located in Des Plaines, IL.

Requirements

High school diploma or equivalent work experience is required.
1 – 2 years in an administrative/customer service position.
EPIC knowledge and experience preferred.
Enjoy working at a fast past with the capacity to multi-task, displays flexibility, and takes initiative.

Nice To Haves

Graduate of an accredited medical assisting program is preferred, but not required.

Responsibilities

Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters.
Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols.
Obtain prior authorization for procedures.
Review provider templates.
Provide other administrative support under the direction of the Physicians and Practice Manager.