Patient Services Assistant - Internal Medicine - Towson

GBMC HealthCare•Towson, MD

1d•$17 - $25•Onsite

About The Position

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. This role involves receiving and screening visitors and telephone calls, responding to general inquiries, and providing customer service to patients by relaying information about the Medical Center and reminding them of appointments. The position also includes scheduling patient appointments, performing data entry of patient demographic and insurance information, verifying insurance, and assisting patients with registering for MyChart. A significant part of the role involves managing a high volume of telephone calls, generating telephone encounters, and addressing all telephone messages by the end of the day. Additionally, the Patient Services Assistant is responsible for pre-registration and confirmation of patient appointments, checking in patients, verifying insurance, collecting and scanning identification and insurance cards, managing referral work queues, and handling incoming faxes. Scanning medical records, responding to in-basket messages, and collecting patient co-payments, form fees, and outstanding balances are also key duties. The role may also involve assisting with scheduling diagnostic tests and therapeutic procedures and obtaining referrals and preauthorization for procedures. All roles are expected to demonstrate GBMC Values: Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results.

Requirements

High School or GED equivalency
6 months of related experience
Customer service skills
Skill in written and oral communication
Ability to perform non-complex arithmetic calculations
Ability to organize and prioritize tasks
Ability to manage multiple tasks and phone volume simultaneously
Ability to sit, stand, walk and pay close attention to detail
Ability to work in various practices, as needed.
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Nice To Haves

Knowledge of medical terminology, preferred

Responsibilities

Receives and screens visitors and telephone calls.
Responds to general inquiries by relating or referring to established policies and procedures.
Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
Schedule patient appointments, performs data entry of patient demographic information and insurance.
Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
Assist patient with registering for MyChart
Responsible for managing high volume of telephone calls
Generates telephone encounters from patient calls and routes to providers for review and follow up
Responsible for addressing all telephone messages by end of day
Performs (pre) registration and confirmation of patient appointments prior to date of service.
Check in patient, verify insurance, collect and scan identification and insurance cards.
Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled
Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
Scan incoming medical records to patient’s MRN.
Responsible for addressing and responding to In basket messages from patients and providers.
Responsible for closing out In Basket messages daily.
Responds to EPIC Secure chats as appropriate
Collect patient co-payments, form fees and outstanding balances.
Performs simple arithmetic calculations, reconciles all monies collected and makes deposits
Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
Other duties as assigned.