Patient Support Assistant/ Unit Service Coordinator

OhioHealth•Williamstown, KY

About The Position

Assist licensed clinicians in providing direct and indirect patient care on the assigned unit. The role combines unit reception and clerical duties with basic patient care, delegated nursing tasks, data collection, and support for safe and efficient clinical workflows. The position is in the NW Childrens Neonatal Unit and is scheduled for 36 hours per week on the night shift. Responsibilities include assisting patients with activities of daily living; maintaining a clean and safe environment; supporting patients, families, visitors, and nursing staff; entering orders and patient information into hospital systems; maintaining medical records and supplies; collecting and documenting clinical data; and reporting patient observations and concerns to the Registered Nurse. The associate may also assist with telemetry monitoring, transport, point-of-care testing, and other delegated duties within the defined scope of the role. As a High Reliability Organization, OhioHealth expects associates to focus on safety, quality, and efficiency. The listed duties are not exhaustive and may change; associates are also expected to perform other duties as requested by a supervisor.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification from the American Heart Association or CPR certification from the American Red Cross.
CPR certification.
Basic PC skills to manage patient information and support clinical workflows and electronic medical record documentation.

Responsibilities

Serve as the unit receptionist and help hospital visitors and staff with information needs.
Enter physician orders and patient information into hospital systems; promptly process STAT and NOW orders and notify the Registered Nurse.
Enter or report patient transfers and discharges to the hospital registration department.
Process patient charges and maintain patient medical records, including bedside records and discharge charts.
Maintain clerical supplies and equipment, including inventorying and ordering patient care chart forms.
Perform or assist patients with activities of daily living, such as bathing, grooming, eating, and walking.
Maintain cleanliness and safety of patient rooms, the unit, and equipment.
Assist patients, visitors, and nursing personnel, and provide support to other departments with patient care as needed.
Build respectful and compassionate relationships with patients and families to support a positive patient experience.
May promote patient safety by encouraging shared responsibility for safety guidelines among licensed and unlicensed caregivers.
May assist with telemetry cardiac monitoring, recognize life-threatening arrhythmias, and promptly communicate them to an available licensed clinician.
May transport patients for the assigned nursing unit and run errands to pick up or deliver patient-care items.
Perform nursing tasks delegated by the Registered Nurse when they can be carried out safely according to exact directions and do not require nursing judgment, assessment, complex observation, or critical decisions.
Perform basic nursing care duties as directed by the RN, including waived testing, non-sterile specimen collection, nasogastric tube care, 12-lead EKGs, and simple clean non-sterile dressing changes.
Collect and document data such as height, weight, vital signs, and intake and output.
Use handheld wireless devices and other portable technology to measure and document intake and output, vital signs, and point-of-care testing results.
Report patient observations and concerns to the Registered Nurse.
Use wireless devices and technology to coordinate healthcare activities such as scheduling, flowchart documentation, and nutrition service ordering.
May serve as a super user for nursing assistant information technology and/or preceptor for new nursing assistants.
Maintain supplies and equipment for patient care operations; secure and handle appropriate supplies, medications, and laboratory specimens transported to, from, and within the unit.
Perform other duties as requested by the supervisor.