Patient Support Service Assistant

Yale New Haven Health•New London, CT

About The Position

Provides patient transport and other patient services to support nursing units, and assists ancillary departments in adhering to their procedure schedules. Employees are expected to understand and support the YNHHS Vision and Mission and demonstrate its Values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school graduate or equivalent.
Excellent customer skills.
Maintains CPR certification.
Previous experience in patient-related activities is helpful.

Nice To Haves

Previous experience in patient-related activities.

Responsibilities

Ensures patient safety and comfort.
Transfers patients between non-ambulatory and ambulatory status and transports them to stretchers, beds, units, surgery, and ancillary departments for testing. Assists patients with transfers between beds, chairs, commodes, and bathrooms.
Uses telephone skills to access Tele-Tracking phone lines throughout the hospital, prioritize transfers in the Tele-Tracking system, and communicate with the dispatcher.
Assists Life Star personnel with patient transfers and escorts patients to the appropriate hospital area.
Ensures oxygen tanks and other equipment accompany patients. If equipment is not reading appropriately, notifies a nurse to resolve the issue before transport.
Cleans equipment after each use, documents problems with faulty equipment, and delivers equipment to Biomedical Engineering for repair.
Maintains CPR certification.
Performs one-person transports for cardiac catheterization and special procedure patients, monitors patients during the process, and immediately notifies a nurse of excessive bleeding.
Operates all equipment safely according to manufacturer specifications.
Transfers patients with portable telemetry.
Acts as a dispatcher when needed to maintain workflow, keep hospital volunteers productive, and sustain communication between ancillary departments and transporters.
Demonstrates awareness of time, strives to meet deadlines, and uses time effectively.
Completes assigned tasks and exercises good judgment in asking others for assistance.
Maintains confidentiality and discretion when discussing patient matters.
Follows procedures for safe patient interactions and body mechanics.
Follows safety procedures for handling hazardous materials and blood-borne pathogens.
Meets performance expectations for customer service, teamwork, resource utilization, and staff and self-development as outlined in performance reviews.
Performs other duties as assigned or directed to ensure smooth operation of the department or unit.