Patient Services Supervisor

St. Charles Health System•Bend, OR

2d•$62,316 - $93,454•Onsite

About The Position

The Patient Services Supervisor is accountable, under the guidance of the Clinic Manager, for daily operations of a multi-provider clinic and the integration of the Center of Care business plan into office practice. The role oversees office management, communication and support, employee relations, resource management and analysis, operational analysis, and quality improvement. The supervisor directly manages assigned office caregivers and supports a patient-centered, safe, and effective clinic environment.

Requirements

High school diploma or GED.
Three years of experience navigating electronic medical record and practice management systems, such as scheduling, registration, and hospital billing processes.
Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.
Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.
Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

Additional training or education in Medical Office Management.
One year of leadership experience.
Familiarity with MGMA standards.

Responsibilities

Manage day-to-day clinic business office operations, including policies and procedures, regulatory compliance, documentation, collections, billing, materials management, staffing, and staff development.
Delegate administrative tasks and projects to office staff.
Support implementation of clinic work plans and organizational and clinic goals.
Implement clinic business and operational policies and procedures within St. Charles Health System guidelines.
Monitor operational targets, ensure accountability, and help achieve financial and operational goals.
Formulate and oversee sound human resources, business, and operational practices.
Provide leadership, direction, training, and guidance to clinic staff, and help staff identify continuing education needs.
Promote teamwork, communication, issue identification, and problem solving.
Serve as a point of contact for patient complaints and escalate issues to the Clinic Manager when necessary.
Maintain focus on patient-centered care and demonstrate the organization’s mission and vision.
Consider new lines of business and revenue and coordinate development with leadership.
Assist new providers with setting up their practices and work with administration on marketing plans.
Assist with accounts payable invoice processing and purchasing oversight.
Maintain knowledge of the health system’s Practice Management and EMR systems and network functions; understand CPT and ICD-9/10 codes.
Oversee coding, charge, and payment capture and assist with implementation of billing policies.
Maintain effective relationships and communication with physicians and caregivers, including through regular meetings and written and verbal communications.
Facilitate or coordinate clinic staff meetings and participate in organizational committees and meetings, which may be off-site.
Hire, direct, coach, and monitor direct reports to maintain a high-performance team.
Ensure direct reports are current with compliance and safety requirements; implement and manage organizational safety directives and goals.
Oversee customer service that promotes goodwill and is timely, efficient, and accurate.
Support the organization’s vision, mission, values, and Lean continuous-improvement principles, acting as a champion of change.
Provide and maintain a safe environment for caregivers, patients, and guests.
Conduct work professionally and confidentially, comply with applicable laws and policies, support corporate integrity efforts, report suspected violations, and cooperate with organizational investigations.
Perform additional duties of similar complexity as required or assigned.