Supervisor, Patient Financial Services

Adventist Health • Roseville, CA

1d

About The Position

The Supervisor, Patient Financial Services oversees all functions within the patient financial services department. The role provides technical leadership while handling escalated or complex duties, monitors department efficiencies, and is accountable for meeting departmental goals and implementing improvement plans. The supervisor maintains policies and procedures and uses professional and supervisory discretion and independent judgment to direct assigned personnel.

Requirements

• Bachelor’s degree or an equivalent combination of education and related experience.
• Five years of patient financial services or medical revenue cycle department experience is preferred.

Nice To Haves

• Master’s degree.
• Certified Revenue Cycle Representative (CRCR) certification from the Healthcare Financial Management Association.
• Five years of patient financial services or medical revenue cycle department experience.

Responsibilities

• Manage the daily operations of the patient financial services department.
• Provide supervision and direction to patient financial services staff.
• Ensure compliance with Joint Commission, federal, state, and other regulatory requirements related to patient financial services.
• Supervise service-specific accounts receivable functions.
• Monitor key performance metrics and drive performance toward organizational benchmarks.
• Review and approve adjustments, bad debt or outside agency assignment placements, and account refunds within the applicable authority level.
• Own escalation points reported by the team and patient office.
• Conduct performance reviews and provide input on direct reports for hiring, promotion, and disciplinary decisions.
• Support employee development by delegating work, setting clear expectations, following up on progress, and addressing roadblocks.
• Identify and adjust associate and team priorities based on business direction.
• Lead by example and share knowledge and experience with associates and the team.
• Promote a respectful work environment, accountability, and recognition of accomplishments.
• Provide timely feedback and connect associates with development opportunities.
• Identify top talent and build a diverse, cohesive team, aligning associate skills to address gaps.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager