Patient Financial Services Supervisor

Nebraska Medicine•Omaha, NE

2d•Hybrid

About The Position

Serve on the leadership team as a supervisor for the designated operation, overseeing all aspects of day-to-day Patient Financial Services. Partner with colleagues as a Patient Financial Services expert; model, mentor, and train colleagues on technical skills; set daily work-group priorities; guide or assist staff with non-routine or escalated issues; and complete performance appraisals and/or disciplinary actions. Coordinate, develop, and maintain projects across department areas and lead efforts to achieve successful outcomes. Assess workflows routinely and recommend improvements. Ensure compliance through audit activities, and work with interdisciplinary teams to resolve issues and optimize systems and resource use. Work in production as required.

Requirements

At least five years of healthcare compliance experience within revenue cycle functions.
At least one year of experience involving most of the following: serving as an operational expert for a group of employees; modeling, mentoring, and training employees on technical skills; setting daily work-group priorities; and guiding or assisting staff with non-routine or escalated issues.
Bachelor's degree or an equivalent combination of education and experience; one year of education equals one year of experience.
Strong leadership, planning, and organizational skills.
Ability to work independently, exercise creativity and innovation, and attend to detail.
Strong interpersonal skills.
Ability to problem-solve, exercise sound judgment in a timely and thoughtful manner, and determine an appropriate course of action in significantly complex situations.
Expert knowledge of computer-based applications, specifically Microsoft products including Excel and Word.
Excellent written and verbal skills and demonstrated ability to prioritize work and direct staff.
Ability to type 45 words per minute with 95% accuracy.

Nice To Haves

Leadership experience.
Experience with hospital revenue cycle.
Project management experience.
Bachelor's degree in business administration, healthcare, or a related field.
Previous experience with EPIC revenue cycle modules.
Bilingual skills.
Certified coder.

Responsibilities

Oversee all aspects of day-to-day Patient Financial Services for the designated operation.
Serve as a Patient Financial Services expert and model, mentor, and train colleagues on technical skills.
Make decisions about daily work-group priorities.
Provide guidance to and/or assist staff with non-routine or escalated issues.
Complete performance appraisals and/or disciplinary actions.
Coordinate, develop, and maintain projects across department areas and lead them to successful outcomes.
Perform routine workflow assessments and recommend improvements.
Ensure compliance through audit activities.
Work with interdisciplinary teams to resolve issues and optimize systems and resource use.
Work in production as required.