Patient Services Supervisor

St. Charles Health System•Bend, OR

4h•Onsite

About The Position

The Patient Services Supervisor is accountable, under the guidance of the Clinic Manager, for the daily operations of a multi-provider clinic. The role oversees office management activities and coordinates the integration of the Center of Care business plan into clinic practice, focusing on daily operations, communication and support, employee relations, resource management and analysis, operational analysis, and quality improvement. The supervisor directly manages assigned office caregivers and supports the organization’s mission, vision, and values through patient-centered care, teamwork, continuous improvement, and professional and confidential conduct. The position is based in Medical Oncology in Bend, Oregon. It is a regular, exempt position scheduled for 40 hours per week, Monday through Friday, on the first shift from 0800 to 1700. The supervisor reports to the Clinic Manager and may be assigned additional duties of similar complexity.

Requirements

High school diploma or GED.
Three years of experience navigating electronic medical record and practice management systems, such as scheduling, registration, and hospital billing processes.
Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.
Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Additional training or education in Medical Office Management.
One year of leadership experience.
Familiarity with MGMA standards.

Responsibilities

Manage day-to-day clinic business office operations, including policies and procedures, regulatory compliance, documentation, collections, billing, materials management, staffing, and staff development.
Delegate administrative tasks and projects to office staff and support implementation of clinic work plans aligned with organizational and clinic goals.
Implement clinic business and operational policies and procedures within St. Charles Health System administrative guidelines.
Monitor operational performance and accountability, and work to meet targets within the supervisor’s span of control.
Formulate and supervise sound human resources, business, and operational practices; provide leadership, direction, training, and guidance to clinic staff.
Help staff identify continuing education needs and promote teamwork, communication, issue identification, and problem solving.
Serve as a point of contact for patient complaints and escalate concerns to the Clinic Manager when necessary.
Promote patient-centered care and the organization’s mission and vision, and ensure financial and operational goals are achieved.
Maintain a comprehensive understanding of billing; oversee coding, charge, and payment capture; support implementation of billing policies; and maintain knowledge of CPT and ICD-9/10 codes.
Consider new lines of business and revenue, coordinate development with leadership, assist new providers in establishing their practices, and work with administration on marketing plans for new providers.
Assist with accounts payable invoice processing and purchasing oversight.
Maintain current knowledge of the organization’s computerized practice management and electronic medical record systems and network functions.
Establish and maintain effective communication and working relationships with physicians and caregivers through meetings and written and verbal communications.
Facilitate or coordinate clinic staff meetings and participate in organizational committees and meetings, including those held off-site.
Hire, direct, coach, and monitor direct reports to build a high-performance team that meets organizational and department goals.
Ensure direct reports remain current with compliance and safety requirements; implement and manage organizational safety directives and goals.
Oversee delivery of timely, efficient, accurate customer service that promotes goodwill.
Champion Lean continuous-improvement principles and support organizational change.
Provide and maintain a safe environment for caregivers, patients, and guests; comply with applicable laws, regulations, policies, and procedures and support corporate integrity efforts.