Patient Services Supervisor

ANCHORAGE NEIGHBORHOOD HEALTH CENTER INC•Anchorage, AK

2d•Onsite

About The Position

This is a management-level position responsible for the day-to-day operations of Patient Services. The Patient Services Supervisor directly supervises Patient Services staff and works collaboratively with ANHC department supervisors and managers to support efficient and effective medical service delivery. The role oversees registration processes, staff training and performance, departmental workflow, data quality, compliance, and service excellence. The supervisor also supports budgeting, quality improvement, emergency response, and coordination with other departments.

Requirements

At least two years of medical office work experience performing supervisory duties similar to those described.
Some college coursework in a business-related field.
An appropriate vocational training course of study, such as medical office training, may substitute for up to one year of the required two years of medical office work experience.
Ability to perform the essential duties satisfactorily.

Nice To Haves

Bilingual.

Responsibilities

Supervise Patient Services staff; monitor performance, coordinate recruitment and hiring, and conduct and document employee evaluations.
Provide initial orientation and ongoing training for Patient Services employees.
Evaluate the effectiveness and efficiency of the registration process and coordinate improvement programs.
Maintain a positive and supportive work environment, model service excellence, and establish high service standards.
Collaborate with ANHC Department Heads to support technical and program needs and ensure compliance with regulatory and agency standards, policies, and procedures.
Mentor staff, respond to concerns, and coordinate with supervisors and managers to resolve interdepartmental conflicts.
Participate in annual Patient Services budget preparation and monitor expenses throughout the year.
Investigate complaints and document findings and corrective action plans.
Recognize emergencies, initiate an appropriate response, and make emergency-code announcements according to protocols.
Coordinate with other departments to maintain essential services and operations.
Coordinate monthly department meetings with the Patient Financial Services Manager as needed and hold ad hoc meetings for quality improvement.
Audit daily data entered by Patient Services staff in Practice Analytical Manager for accuracy, including financial, insurance, and patient demographic information.
Audit BCC-EDP enrollment forms before forwarding them.
Oversee daily Patient Services functions, assign tasks and workloads, coordinate and monitor workflow, and ensure staff follow established policies and procedures.
Participate in clinician template management, including blocking or changing schedules and anticipating periods of low clinician census.
Represent Patient Services staff at ANHC Management Meetings and communicate departmental and agency updates and changes to staff.
Receive and sign for incoming packages.
Know and enforce ANHC HIPAA policies and procedures.
Oversee ordering of front-office and departmental supplies as needed.
Coordinate and oversee special projects as needed, perform staff duties as needed, and maintain a clean and orderly work and waiting area.