Patient Services Coordinator Supervisor

IVI America • Radnor Township, PA

10d • $55,000 - $62,000 • Onsite

About The Position

The Patient Services Coordinator Supervisor assists the Patient Services Manager with direct oversight and daily management of Patient Services employees. The role trains and develops employees and helps establish departmental workflows that support optimal patient care. The position is full-time, Monday through Friday, and is based at Everleap Fertility’s Wayne, Pennsylvania location. The supervisor also visits satellite offices and helps ensure department coverage across offices, including weekends and holidays.

Requirements

• High school diploma or equivalent (GED).
• At least 3 years of practical experience working in a related field.
• Knowledge of Microsoft Office Suite, including Word, Excel, Access, and OneNote.
• Performance management skills.

Nice To Haves

• Associate’s degree in Administrative Management or a related field.
• Previous Team Lead or Supervisor experience.

Responsibilities

• Onboard and train new hires in all aspects of Patient Services.
• Ensure employees understand and consistently follow departmental policies, procedures, and patient-care practices.
• Observe employee and patient interactions and provide coaching, guidance, and support.
• Frequently visit satellite offices to provide face-to-face support.
• Develop and continuously evaluate training curricula to support safety, compliance, and productivity.
• Ensure reconciliation reports are run and completed daily.
• Monitor how employees record and process patient financial information and collect patient charges.
• Establish best practices for reviewing errors and recommend corrective actions and improvements.
• Collaborate with the Patient Services Assistant Manager to ensure office coverage and maintain a functional department seven days a week, including weekends and holidays.
• Perform Patient Services duties as needed due to absenteeism, vacancies, or unusually high patient volume.
• Support employee management through coaching, counseling, and employee development.
• Ensure team members receive training needed for effective job performance and development.
• Communicate company policies, including health and safety, labor legislation, and training requirements, to ensure compliance.

Benefits

• Medical, dental, and vision insurance options.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Company-paid life insurance, long-term disability, and AD&D.
• Flexible spending accounts.
• Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED