Supervisor, Patient Financial Services
About The Position
The Supervisor, Patient Financial Services oversees all functions within the patient financial services department. The role provides technical leadership while handling escalated or complex duties, monitors departmental efficiency, and is responsible for meeting departmental goals and implementing improvement plans as needed. The supervisor maintains policies and procedures and uses professional and supervisory discretion and independent judgment to direct and supervise assigned personnel. The supervisor manages daily operations, oversees service-specific accounts receivable functions, monitors performance metrics, and ensures regulatory compliance. The role also leads, develops, and supports department staff, including delegating work, setting expectations, providing feedback, conducting performance reviews, and contributing to human resource decisions.
Requirements
- Bachelor’s degree or an equivalent combination of education and related experience.
- Master’s degree is preferred.
- Five years of patient financial services or medical revenue cycle department experience is preferred.
- Certified Revenue Cycle Representative (CRCR) certification from the Healthcare Financial Management Association is preferred.
Nice To Haves
- Master’s degree.
- Five years of patient financial services or medical revenue cycle department experience.
- Certified Revenue Cycle Representative (CRCR) certification from the Healthcare Financial Management Association.
Responsibilities
- Manage daily operations of the patient financial services department and supervise and direct department staff.
- Ensure compliance with Joint Commission, federal, state, and other regulatory requirements related to patient financial services.
- Supervise service-specific accounts receivable functions.
- Monitor key performance metrics and drive performance toward organizational benchmarks.
- Review and approve adjustments, bad debt or outside agency assignment placements, and account refunds within the assigned authority level.
- Own escalation points reported by the team and patient office.
- Conduct performance reviews and provide input on hiring, promotions, and disciplinary actions for direct reports.
- Participate in employee development; delegate work, set clear expectations, follow up on progress, and help overcome roadblocks.
- Identify associate and team priorities based on business direction and adjust them when needed.
- Lead by example, share knowledge and experience, model a respectful work environment, promote accountability, recognize accomplishments, and provide timely feedback.
- Identify development opportunities and top talent, build a diverse and cohesive team, and align associates' skills to address gaps.
- Perform other job-related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
