Patient Financial Services Supervisor

The Nebraska Medical Center•Omaha, NE

3h•Hybrid

About The Position

The Patient Financial Services Supervisor serves on the leadership team for a designated operation and oversees the day-to-day activities of Patient Financial Services. The supervisor partners with colleagues as a subject-matter expert, models and mentors technical skills, trains staff, sets daily work-group priorities, and guides or assists employees with non-routine or escalated issues. The role includes completing performance appraisals and, when applicable, disciplinary actions. The supervisor coordinates, develops, and maintains projects across department areas, leads efforts to achieve successful outcomes, assesses routine workflows, and recommends improvements. The role also supports compliance through audit activities and works with interdisciplinary teams to resolve issues and optimize systems and resource use. The supervisor must perform production work as required. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., on first shift, with a hybrid work arrangement. Depending on the department, holiday and/or weekend work may be required.

Requirements

At least five years of healthcare compliance experience within revenue cycle functions.
At least one year of experience involving most of the following: serving as an operational expert for a group of employees; modeling, mentoring, and training employees on technical skills; setting daily work-group priorities; and guiding or assisting staff with non-routine or escalated issues.
Bachelor’s degree or an equivalent combination of education and experience; one year of education equals one year of experience.
Strong leadership, planning, and organizational skills.
Ability to work independently, exercise creativity and innovation, and attend to detail.
Strong interpersonal skills.
Ability to problem-solve, exercise sound judgment in a timely manner, and determine an appropriate course of action in significantly complex situations.
Expertise with computer-based applications, specifically Microsoft Excel and Word.
Excellent written and verbal communication skills and demonstrated ability to prioritize work and direct staff.
Ability to type 45 words per minute with 95% accuracy.
Depending on the department, ability to work holidays and/or weekends may be required.

Nice To Haves

Leadership experience.
Experience with hospital revenue cycle.
Project management experience.
Bachelor’s degree in business administration, healthcare, or a related field.
Previous experience with EPIC revenue cycle modules.
Bilingual ability.
Certified coder qualification.

Responsibilities

Oversee all aspects of day-to-day Patient Financial Services for the designated operation.
Serve as a Patient Financial Services operational expert and model, mentor, and train colleagues on technical skills.
Set daily priorities for the work group and provide guidance or assistance with non-routine or escalated issues.
Complete performance appraisals and/or disciplinary actions.
Coordinate, develop, and maintain projects for areas throughout the department and lead efforts to achieve successful outcomes.
Assess routine workflows and recommend improvements.
Ensure compliance through audit activities.
Work with interdisciplinary teams to resolve issues and optimize systems and resource use.
Perform production work as required.