Patient Access Services Supervisor

Texas Health Resources•Southlake, TX

1d•Onsite

About The Position

The Patient Access Services Supervisor is a key member of the Patient Access Services team at Texas Health Southlake. The role supervises assigned employees and acts as a resource for staff in a fast-paced, team-oriented environment where critical thinking is needed when responding to emergency situations. The supervisor oversees patient account error and denial review related to the Insurance Verification Department, staff guidance and productivity, account triage, and appropriate work schedules and staffing. The position also performs area-specific tasks and training and is responsible for designing and implementing system and entity policies concerning data collection, patient and family education, compliance, patient rights and responsibilities, legal consents, release of information, medical staff bylaws, and applicable standards and regulations. Other duties may be assigned. The position is based at Texas Health Southlake, 1545 Southlake Blvd, Southlake, Texas 76092. It is a full-time, day-shift position scheduled Monday through Friday, 5:00 a.m. to 1:30 p.m., for 40 hours per week. Weekend calls may be needed.

Requirements

High school diploma or equivalent required.
Three years of related work experience required.
CPI (Crisis Prevention Intervention) training required within 90 days and maintained annually.

Nice To Haves

Associate degree preferred.
CHAA (Certified Healthcare Access Associate) preferred upon hire.
CHAM (Certified Healthcare Access Manager) preferred upon hire.

Responsibilities

Supervise assigned employees and act as a resource for them within the department.
Review patient account errors and denials pertaining to the Insurance Verification Department.
Guide staff in taking necessary actions to correct patient accounts and distribute corrections and denials as appropriate.
Maintain department productivity standards by pulling reports from ONTRAC and triaging accounts to balance worklists.
Maintain appropriate staff schedules, ensure adequate staffing, and take weekend calls as needed.
Perform tasks and training for the assigned area.
Design and implement system and entity policies related to data collection, patient and family education, the Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws, and JCAHO, state, and federal requirements.
Complete other duties as assigned.