AH Women's Care One Health OBGYN - Patient Services Specialist

Advocate Health • Huntersville, NC

4d • $20 - $30

About The Position

The Patient Services Specialist supports patient-facing operations at AH Women's Care One Health OBGYN. The role provides compassionate customer service and helps create an excellent patient experience while handling registration, insurance verification, scheduling, payments, and arrival or departure desk activities. It maintains confidential and accurate patient information, supports billing processes, encourages use of front-end technology, and monitors inventory of medications and emergency supplies. The position requires sound judgment, effective interpersonal skills, and the ability to work both independently and collaboratively in a fast-paced office environment.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a wide variety of sensitive situations.
• Use critical thinking and decisive judgment in a busy environment, working cohesively with a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Assist with billing functions accurately and/or direct patients to the appropriate billing office.
• Demonstrate proficiency in emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, such as shift and on-call pay, for applicable positions.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED