Patient Services Specialist - Gastroenterology

CH_040 Cayuga Medical Associates, PC•Ithaca, NY

22h

About The Position

The Patient Services Specialist supports healthcare providers and assists patients with the administrative and clerical needs of a gastroenterology practice. The role includes patient check-in and check-out, scheduling, telephone support, records and paperwork processing, insurance-related tasks, and coordination of appointments and services. The position may occasionally support another department during staff shortages when the home practice can accommodate coverage. Other duties may be assigned as needed.

Requirements

Excellent customer service skills.
Ability to think through potential solutions and solve problems.
Good time management and prioritization skills.
Good computer skills; Epic and Microsoft Office are used.
High school diploma or equivalent.
Ability to lift 25 pounds.

Nice To Haves

Previous medical office experience.
College-level training or education in a healthcare support field.
Previous EMR use or training.

Responsibilities

Check in patients upon arrival and verify or update patient demographics.
Scan insurance cards and obtain signatures on required forms.
Update patient status in Epic, such as arrived or waiting.
Collect outstanding balances and copays, and complete the daily cashout.
Schedule additional services such as labs, X-rays, procedures, or testing, and send orders.
Take messages and triage phone calls as appropriate.
Schedule patient appointments by phone with the appropriate provider.
Place new and returning patients in provider schedules according to office protocols and provider templates.
Make follow-up appointments and appointment confirmation calls.
Initiate paperwork and make calls for insurance referrals and preauthorizations.
Mail new patient questionnaires.
Print schedules for the next day and print after-visit summaries.
Organize provider templates and schedule provider meetings when needed.
Answer the telephone and assist patients with the patient portal by sending emails.
Process records releases, fax records, and scan records.