Patient Services Specialist / Harborview Radiology Services

University of Washington • Seattle, WA

6d • Onsite

About The Position

Harborview Radiology Services has an outstanding opportunity for a Patient Services Specialist 2. This is a part-time position (50% FTE) requiring weekend work on Saturdays and Sundays from 9:00 am to 7:30 pm. The role is on-site with no telework options. This position offers the chance to make a difference for patients and employees and provides opportunities for career growth.

Requirements

• High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience

Responsibilities

• Manage High-Volume Scheduling: Coordinate high-volume outpatient mammography screening appointments and monitor Epic queues to optimize clinic templates and minimize patient waitlists.
• Acquire External Imaging Records: Proactively reach out to outside healthcare facilities to request, expedite, and track historical mammography films and radiologic reports needed for clinical comparison.
• Process Medical Image Intake: Coordinate the technical upload and data reconciliation of external medical images and reports into the UW Medicine EMR and Radiology PACS systems.
• Handle Release of Information (ROI) Requests: Meticulously review, prioritize, and process daily medical records requests within Epic to ensure legally compliant disclosure of protected health information (PHI).
• Provide Operational Cross-Coverage: Deliver scheduled administrative backup for the Emergency Department Radiology reading room, including triaging clinician phone calls and handling incoming orders.
• Other duties as requested

Benefits

• Benefits for this position can be found at https://www.washington.edu/jobs/benefits-for-uw-staff/

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED