Patient Services Specialist /Harborview Radiology Services

University of Washington•Seattle, WA

5d•Onsite

About The Position

Harborview Radiology Services has an outstanding opportunity for a Patient Services Specialist 2. This is a full-time, 100% FTE position with a work schedule of Mondays, Fridays, Saturdays, and Sundays, working 10-hour shifts. This position is on-site with no telework. The role is conveniently located near public transportation and offers the chance to make a difference for patients and employees, with opportunities for career growth.

Requirements

High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience

Responsibilities

Manage High-Volume Scheduling: Coordinate high-volume outpatient mammography screening appointments and monitor Epic queues to optimize clinic templates and minimize patient waitlists.
Acquire External Imaging Records: Proactively reach out to outside healthcare facilities to request, expedite, and track historical mammography films and radiologic reports needed for clinical comparison.
Process Medical Image Intake: Coordinate the technical upload and data reconciliation of external medical images and reports into the UW Medicine EMR and Radiology PACS systems.
Handle Release of Information (ROI) Requests: Meticulously review, prioritize, and process daily medical records requests within Epic to ensure legally compliant disclosure of protected health information (PHI).
Provide Operational Cross-Coverage: Deliver scheduled administrative backup for the Emergency Department Radiology reading room, including triaging clinician phone calls and handling incoming orders.
Other duties as requested