Patient Services Specialist /Harborview Radiology Services

University of Washington Medical Center•Seattle, WA

8d•$22 - $29•Onsite

About The Position

Harborview Radiology Services has an outstanding opportunity for a Patient Services Specialist 2. This is a full-time, 100% FTE position working 10-hour shifts on Mondays, Fridays, Saturdays, and Sundays. The role is on-site with no telework. The position offers convenient access to public transportation, the chance to make a difference for patients and employees, and opportunities for career growth.

Requirements

High school graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education/experience
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Responsibilities

Manage High-Volume Scheduling: Coordinate high-volume outpatient mammography screening appointments and monitor Epic queues to optimize clinic templates and minimize patient waitlists.
Acquire External Imaging Records: Proactively reach out to outside healthcare facilities to request, expedite, and track historical mammography films and radiologic reports needed for clinical comparison.
Process Medical Image Intake: Coordinate the technical upload and data reconciliation of external medical images and reports into the UW Medicine EMR and Radiology PACS systems.
Handle Release of Information (ROI) Requests: Meticulously review, prioritize, and process daily medical records requests within Epic to ensure legally compliant disclosure of protected health information (PHI).
Provide Operational Cross-Coverage: Deliver scheduled administrative backup for the Emergency Department Radiology reading room, including triaging clinician phone calls and handling incoming orders.
Other duties as requested