Patient Services Specialist for Plastic Surgery in SW Portland
About The Position
Join The Oregon Clinic as a full-time Patient Services Specialist in our thriving Plastic Surgery West Clinic located in Southwest Portland. This role is phone-based and requires strong customer service and communication skills. You will be responsible for checking patients in and out, managing inbound referrals, scheduling appointments, answering multi-line phones, obtaining insurance information, handling cosmetic patient inquiries, and performing additional administrative tasks. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Plastic Surgery West Clinic receive the highest value care tailored to their needs.
Requirements
- Minimum of one (1) year work experience, preferably in a medical office is strongly preferred.
- Prior Electronic Medical Record (EMR) experience is strongly preferred.
- Knowledge of insurance requirements, medical terminology, and office procedures.
- Familiarity with referral processes.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty care, Plastic Surgery experience is a plus!
- Epic experience is a plus!
Responsibilities
- Checking patients in and out.
- Managing inbound referrals and scheduling patient appointments.
- Answering and directing calls on a multi-line phone system.
- Obtaining and completing insurance information.
- Handling incoming cosmetic patient inquiries and ensuring timely, appropriate scheduling.
- Performing additional administrative and support tasks as needed.
Benefits
- Employee is 100% covered Medical, Dental, and Prescription Insurance
- Generous 401(k) plan
- Flexible Spending Account options
- Paid Time Off
- 9 paid holidays annually
- Robust wellness program
- Employee assistance services
- 70% of Tri-Met transit pass covered
- Employee discounts
- Optional benefits like Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
