Patient Services Specialist for Plastic Surgery in SW Portland

The Oregon Clinic•Portland, OR

2d•Onsite

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist in our thriving Plastic Surgery West Clinic located in Southwest Portland. This phone-based role is responsible for providing patients and stakeholders with a consistent, efficient, and easy experience, ensuring patients receive the highest value care tailored to their needs. You will use strong customer service and communication skills to manage inbound referrals, schedule appointments, obtain insurance information, and handle cosmetic patient inquiries. This role also requires strong in-person patient experience support, including checking patients in and out, and performing additional administrative tasks as needed.

Requirements

Minimum of one (1) year work experience, preferably in a medical office is strongly preferred.
Prior Electronic Medical Record (EMR) experience is strongly preferred.
Knowledge of insurance requirements, medical terminology, and office procedures.
Familiarity with referral processes.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care, Plastic Surgery experience is a plus!
Epic experience is a plus!

Responsibilities

Checking patients in and out
Managing inbound referrals and scheduling patient appointments
Answering and directing calls on a multi-line phone system
Obtaining and completing insurance information
Handling incoming cosmetic patient inquiries and ensuring timely, appropriate scheduling
Performing additional administrative and support tasks as needed