Patient Services Specialist for Broadway Medical in NE Portland

The Oregon Clinic•Portland, OR

2d•Onsite

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist at the Broadway Medical Clinic in Northeast Portland. This role focuses on providing a consistent, efficient, and easy experience for patients and stakeholders, ensuring the highest value care is delivered with kindness and empathy. The position is phone-based and involves direct patient interaction, scheduling, and administrative tasks to support clinic operations.

Requirements

Minimum of one (1) year of previous medical front office experience is required.
Knowledge of medical terminology and office procedures.
Familiarity with insurance requirements and referral processes.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent phone skills and customer service skills.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Pediatrics, pediatrics behavioral health, internal medicine, dermatology, and/or adult behavioral health healthcare experience is a plus!
Prior Electronic Medical Record (EMR) experience is preferred.
Epic experience is a plus!

Responsibilities

Checking in and out new/established patients.
Scheduling and rescheduling patients’ appointments according to office protocols and physician requests.
Obtaining and completing insurance information.
Answering phones on a multi-line system.
Processing of incoming and outgoing referrals and electronic fax submissions.
Updating registration and EMR records as needed.
Managing multiple work queues (pre-registration, appointment requests, and referrals).
Communicating with clinical teams to ensure patients are handled appropriately and in a timely manner.
Other duties as assigned.